Running a successful e-commerce store requires continuous attention, and that's where our dedicated Shopify support and maintenance services come in.
Your store's security, performance and user experience (UX) are paramount to your success, and our team is here to ensure they remain at their peak.
What's included in Shopify maintenance services?
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Regular Updates
Our team stays updated with the latest Shopify features, security updates, and industry trends. We proactively implement updates to keep your store secure and up-to-date.
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Bug Fixes and Troubleshooting
Technical glitches can hinder your store's functionality and customer experience. We swiftly identify and resolve issues, ensuring your customers have a smooth journey.
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Security Enhancement
We take security seriously. Our team implements measures to safeguard your store against potential threats, ensuring your customers' data remains protected.
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Performance Optimization
A fast-loading store is crucial for retaining visitors. We optimize your store's performance, ensuring pages load quickly and seamlessly across devices.
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Content Management
Keep store's content fresh and engaging with our content management services. From adding new products to updating images and descriptions, we ensure your store's is optimized.
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SEO Enhancements
Our experts optimize your store for search engines, helping you rank higher in search results and attract organic traffic.
What are the key benefits of Shopify site maintenance?
Don't let technical issues hold your Shopify store back. Keeping all those tasks scheduled and completed might seem like a lot of work, but if you want to keep your site healthy, secure, and engaging for your visitors, regular Shopify maintenance is a must. Especially making sure that your store is up-to-date and fully optimized can also bring you, as the Shopify store owner, plenty of benefit.
Shopify E-commerce Maintenance Technical Support Package
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Basic 72,000 THB / yearly
Basic planWho is it for: Ideal for businesses that need essential website upkeep and security.
What you get:- Monthly 4 hrs
- Website Security Patches: Regular updates to safeguard the website from potential vulnerabilities.
- Speed and Performance Testing: Periodic performance checks to ensure optimal loading times.
- Domain Renewal Assistance: Support to keep your domain registration up to date.
- Regular Website Health Checks: Routine audits to identify and fix basic technical issues.
- Quarterly Performance Reports: A report every three months outlining the health and performance of the website.
- Consultation and Email Support: Ongoing email support for minor technical questions and advice.
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Starter 144,000 THB / yearly
Starter planWho is it for: Perfect for growing businesses requiring website maintenance and support.
What you get:- Monthly 8 hrs
- Includes everything from the Basic Plan, plus:
- Mobile Responsiveness Checks & Adjustments: Ensures your website looks and functions well across all devices.
- Troubleshooting & Bug Fixes: Swift resolution of bugs and technical issues affecting functionality.
- Updates to Privacy Policy: Ensure your website stays compliant with changing legal requirements.
- Update Cookie Consent Management: Maintain compliance with privacy regulations (e.g., GDPR).
- Annual UX and Design Review: Yearly review with recommendations to improve user experience and design.
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Professional 288,000 THB / yearly
Professional planWho is it for: Professional Plan for businesses that require comprehensive support.
What you get:- Monthly 20 hrs
- Includes everything from the Starter Plan, plus:
- Advanced Website Performance Optimization: Monthly performance improvements and optimizations for faster load times and better user experience.
- Advanced Security Monitoring & Threat Prevention: Proactive, real-time monitoring and threat response to protect against cyber attacks.
- Priority Technical Support: 24/7 access to fast-track support for urgent issues.
- Ongoing SEO Technical Improvements: Monthly audits and implementation of technical SEO enhancements.
- Quarterly Website Redesign Consultations: In-depth consultations every quarter to assess the need for design or functionality overhauls.
Progressive Web Performance, Site Infrastructure, & UX Improvements
Maintaining a high-performing, user-friendly website is essential for the success of your e-commerce store. Our progressive approach to website performance, site infrastructure, and UX improvements ensures that your Shopify store remains competitive and optimized at all times. Our growth maintenance services are designed to keep your Shopify store not just running but thriving, with ongoing enhancements that adapt to changing technologies and customer expectations.
Engage Customers with the best User Experience
Running a successful Shopify store goes beyond just having a great design; it requires ongoing maintenance to ensure your site delivers the best user experience (UX) at all times. Our Shopify maintenance services are designed to keep your store running smoothly, optimizing every aspect to engage customers and enhance their shopping journey.
Improving UX helps you build customer trust, increase engagement, and ultimately drive more conversions.
Get access to our in-house team of expert Shopify developers
Our skilled Shopify developers and designers are essential for optimizing your e-commerce store. To ensure the success of your Shopify store, it’s crucial to maintain its performance and overall health. This involves monitoring the website, updating information, and resolving any issues that arise. By staying vigilant, you can identify and address small problems before they escalate and negatively impact your online business.
Elevate every aspect of your Shopify store, ensuring it operates flawlessly and resonates with your audience.
customer-centric approach to cro
Growth Strategies to Boost Your Shopify Website Conversion Rate
Our CRO Agency offers specialized e-commerce solutions for Shopify and Shopify Plus store owners, helping them in achieving sustainable growth and reaching their desired conversion rate objectives. With a focus on Shopify web design, development, technical support, and strategic consultancy, our conversion rate optimization services are designed to enhance your online store's performance at every level. By influencing user behavior on your website, our CRO Agency services aim to increase the number of visitors who ultimately make a purchase decision.
Shopify Growth Plan Maintenance & Support
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Starter 3,600/hr
What you get:
- No commitment
- 1 day Ad-hoc task
- Selection of UX/UI
- Shopify and e-commerce specialists
Who is it for:
Clients needing support from Shopify experts for ad-hoc tasks, specifically focused on executing technical enhancements, design and development.
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Advance 2,880/hr
What you get:
- Cooperation with the commitment
- 2+ days of service
- A dedicated team of Shopify development specialists.
Who is it for:
Growing eCommerce stores with a clear growth strategy—such as implementing flows or integrating third-party apps, which often require more than 2 days of development and testing.
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Growth Contact us
What you get:
- Fully committed
- A Dedicated team of experts - developers, designers and marketing specialists.
- A dedicated project manager
Who is it for:
A dedicated team of Shopify digital marketing specialists—including developers, designers, growth marketers, and marketing strategists—handling all aspects of digital marketing for growing eCommerce stores, eliminating the need for in-house hiring.
Generate site traffic and grow your business with our digital marketing services
Since we’re a full-service digital marketing agency, we offer other turnkey solutions that maximize your website’s performance, enabling you to reach more audiences and nurture them to conversion. Our team can also help you with your other digital marketing initiatives to drive qualified traffic to your website.
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Search Engine Optimization (SEO)
View detailsDiscover how e-commerce SEO services can significantly increase your organic traffic and drive sales growth.
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Google Shopping Ads
View detailsGain access to millions of prospective customers who are searching for products like yours on Google.
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Conversion Rate Optimization (CRO)
View detailsMaximize your website's revenue with data-driven strategies to boost conversions and increase sales.
shopify maintenance and support services
Frequently asked questions (FAQs)
What is included in your Shopify website support and maintenance plans?
We offer various flexible Shopify support and maintenance plans tailored to your specific needs. Our plans typically include:
- Regular website security and performance checks
- Bug fixes and technical troubleshooting
- Minor content updates (text, images) as needed
- Plugin updates and compatibility checks
- 24/7 website monitoring and uptime checks
Additional services may be available in higher tiers or for an additional fee, such as:
- Major content updates and website redesign
- Adding new products or features to your Shopify store
- SEO optimization and marketing consultations
What are the benefits of using a professional for Shopify website support and maintenance?
Using professionals like us for Shopify website support and maintenance offers several benefits, including:
- Saving valuable time and resources by allowing us to manage your website upkeep efficiently.
- Ensuring website security and performance with our expertise in maintaining a healthy and secure website environment.
- Improving website user experience by addressing technical issues and optimizing website performance for faster loading times and smooth navigation.
- Gaining access to expert advice and support whenever you need it, allowing you to focus on running your business.
What is your typical response time for support requests?
We prioritize all support requests and strive to respond within 24 business hours during regular working hours. For urgent issues requiring immediate attention, we offer priority support options, which may incur additional fees.
Do you offer emergency support services?
We understand that unexpected issues can arise. While not included in our basic plans, we offer emergency support services for critical website downtime or security breaches. These services are available outside regular business hours for an additional fee.
Do you offer assistance with adding features to Shopify store?
Adding new products or features typically requires in-depth knowledge of Shopify and coding expertise. While not included in our basic plans, we offer custom development services to meet your specific needs. We can provide a free consultation to assess your requirements and provide a detailed quote.
Do you offer backup and security services for Shopify website?
We understand the importance of website security and data protection. All our plans include regular website backups to a secure offsite location. We also offer advanced security monitoring and vulnerability scanning services as an additional option for enhanced website security.
Can you help update website content, such as product descriptions and images?
Our starter plans typically include minor content updates such as text corrections, adjustments to product descriptions, and updating images. For major content updates involving significant changes to the website structure or layout, we recommend discussing your specific needs and obtaining a tailored quote.
Do you offer any training or educational resources for Shopify store owners?
We are committed to empowering our clients. We offer various resources, including:
- Blog posts and articles covering helpful tips and best practices for managing your Shopify store.
- Webinars and workshops (both free and paid) on relevant topics such as SEO, marketing, and website optimization.
- Access to our knowledge base containing FAQs.