Shopify Maintenance & Support
Running a successful e-commerce store requires continuous attention, and that's where our Shopify support and maintenance services come in. We understand that your store's performance and user experience are paramount to your success, and our team is here to ensure they remain at their peak. Join membership that grows & supports Shopify & Shopify Plus stores, every month.
What's in Shopify Maintenance & Support
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Custom Development
Need specific features or functionalities tailored to your store? Our developers are ready to bring your vision to life.
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Design Enhancements
Ensure your store reflects your brand identity and captivates your customers with our professional design services.
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Technical Support
Our dedicated team of Shopify professionals is here to assist you with any technical issues, customization needs, or growth strategies.
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Growth Strategies
Tap into our expertise to implement effective marketing strategies, optimize your store for conversions, and drive sustainable growth.
Engage Customers With The Best Designs
Our Shopify web designers at our agency create website and UI designs that perfectly reflect the essence of the brands we collaborate with. Our designs align seamlessly with your guidelines, prioritizing conversions and growth at their core. In today's rapidly evolving digital landscape, where competition is fierce, it's crucial to differentiate yourself from competitors. With a keen understanding of user experience trends and innovative design techniques, our dedicated Shopify design team not only elevates your brand's online presence but also drives meaningful engagement and lasting customer loyalty.
Shopify Optimization
Conversion Rate Optimizaton
Our CRO Agency offers specialized ecommerce solutions for Shopify and Shopify Plus store owners, helping them in achieving sustainable growth and reaching their desired conversion rate objectives. With a focus on Shopify web design, development, technical support, and strategic consultancy, our conversion rate optimization services are designed to enhance your online store's performance at every level. By influencing user behavior on your website, our CRO Agency services aim to increase the number of visitors who ultimately make a purchase decision.
Technical Support & Shopify Support Services
Don't let technical issues hold your Shopify store back. Our essential web maintenance package provides the ongoing care your store needs to thrive, offering peace of mind through security updates and performance optimization, while enhancing user experience through mobile-friendliness, user-friendliness, and conversion optimization, ultimately reducing downtime and allowing you to focus on growing your business without technical worry.
Experience, Expertise & Strategies For Growth
Unleash the full potential of your e-commerce store with Stars Commerce. Our CRO Agency is dedicated to collaborating closely with brands, enhancing conversion rates through tailored designs, innovative feature development, meticulous audits, and ongoing support. With our expertise and strategic approach, we're committed to driving sustainable growth for your Shopify or Shopify Plus store.
On Demand Shopify Developers, Designers & Growth Experts
Are you ready to take your Shopify store to the next level? Our all-inclusive Shopify retainer is designed to empower your business with seamless support and continuous growth. With our comprehensive package, you gain on-demand access to a team of expert Shopify developers, designers, and growth specialists.
Our Support and Maintenance Services
Join our membership, designed to support Shopify and Shopify Plus stores, and experience the peace of mind that comes with expert care.
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Regular Updates
Our team stays updated with the latest Shopify features, security updates, and industry trends. We proactively implement updates to keep your store secure and up-to-date.
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Bug Fixes and Troubleshooting
Technical glitches can hinder your store's functionality and customer experience. We swiftly identify and resolve issues, ensuring your customers have a smooth journey.
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Performance Optimization
A fast-loading store is crucial for retaining visitors. We optimize your store's performance, ensuring pages load quickly and seamlessly across devices.
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Content Management
Keep store's content fresh and engaging with our content management services. From adding new products to updating images and descriptions, we ensure your store's is optimized.
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Security Enhancement
We take security seriously. Our team implements measures to safeguard your store against potential threats, ensuring your customers' data remains protected.
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SEO Enhancements
Our experts optimize your store for search engines, helping you rank higher in search results and attract organic traffic.
Shopify Support & Maintenance Package
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Starter
- 54,000 THB | $1,500 monthly
- 8 hours of development
- Implement changes
- App installation and debugging
- Store performance and review
- Trouble-shoot bugs
- Security & performance
- Technical support
- Consultation
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Advance
- 90,000 THB | $2,500 monthly
- Dedicated account manager
- 20 hrs of development
- Implementing changes
- App installation and debugging
- Store performance and review
- Trouble-shoot bugs
- Security & performance
- Technical support
- Consultation
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Enterprise
- 180,000 THB | $5,000 monthly
- Dedicated success manager
- 40 hrs of development
- Growth Strategy
- Implementing changes
- App installation and debugging
- Store performance and review
- Trouble-shoot bugs
- Security & performance
- Technical support
- Consultation
Frequently asked questions (FAQs)
What is included in your Shopify website support and maintenance plans?
We offer various flexible Shopify support and maintenance plans tailored to your specific needs. Our plans typically include:
- Regular website security and performance checks
- Bug fixes and technical troubleshooting
- Minor content updates (text, images) as needed
- Plugin updates and compatibility checks
- 24/7 website monitoring and uptime checks
Additional services may be available in higher tiers or for an additional fee, such as:
- Major content updates and website redesign
- Adding new products or features to your Shopify store
- SEO optimization and marketing consultations
What are the benefits of using a professional for Shopify website support and maintenance?
Using professionals like us for Shopify website support and maintenance offers several benefits, including:
- Saving valuable time and resources by allowing us to manage your website upkeep efficiently.
- Ensuring website security and performance with our expertise in maintaining a healthy and secure website environment.
- Improving website user experience by addressing technical issues and optimizing website performance for faster loading times and smooth navigation.
- Gaining access to expert advice and support whenever you need it, allowing you to focus on running your business.
What is your typical response time for support requests?
We prioritize all support requests and strive to respond within 24 business hours during regular working hours. For urgent issues requiring immediate attention, we offer priority support options, which may incur additional fees.
Do you offer emergency support services?
We understand that unexpected issues can arise. While not included in our basic plans, we offer emergency support services for critical website downtime or security breaches. These services are available outside regular business hours for an additional fee.
Do you offer assistance with adding new products or features to my Shopify store?
Adding new products or features typically requires in-depth knowledge of Shopify and coding expertise. While not included in our basic plans, we offer custom development services to meet your specific needs. We can provide a free consultation to assess your requirements and provide a detailed quote.
Do you offer backup and security services for my Shopify website?
We understand the importance of website security and data protection. All our plans include regular website backups to a secure offsite location. We also offer advanced security monitoring and vulnerability scanning services as an additional option for enhanced website security.
How are your support and maintenance services billed?
Our Shopify support and maintenance services are typically billed monthly based on the chosen plan. We offer pre-paid plans with discounted rates for longer commitments.
Can I cancel my support plan at any time?
We pride ourselves on offering flexible service options. You can cancel your support plan at any time with prior notice. However, please note that unused portions of pre-paid plans are non-refundable.
Do you offer any discounts for pre-paying for support plans?
Yes, we offer discounted rates for pre-paying for 3 or 6 months of support compared to the monthly billing option. This allows you to secure a lower rate and enjoy uninterrupted service throughout the pre-paid period.
Can you help update website content, such as product descriptions and images?
Our starter plans typically include minor content updates such as text corrections, adjustments to product descriptions, and updating images. For major content updates involving significant changes to the website structure or layout, we recommend discussing your specific needs and obtaining a tailored quote.
Can you help troubleshoot any technical issues with website, such as errors or slow loading times?
Absolutely! Our support team comprises experienced Shopify developers equipped to help you troubleshoot a wide range of technical issues, including error messages, slow loading times, plugin conflicts, and more.
Do you offer any training or educational resources for Shopify store owners?
We are committed to empowering our clients. We offer various resources, including:
- Blog posts and articles covering helpful tips and best practices for managing your Shopify store.
- Webinars and workshops (both free and paid) on relevant topics such as SEO, marketing, and website optimization.
- Access to our knowledge base containing FAQs.