Running a successful website requires continuous attention, and that's where our dedicated support and maintenance services come in.
Your store's security, performance and user experience (UX) are paramount to your success, and our team is here to ensure they remain at their peak.
What are the key benefits of Website Maintenance?
Don't let technical issues hold your website back. Keeping all those tasks scheduled and completed might seem like a lot of work, but if you want to keep your site healthy, secure, and engaging for your visitors, regular Shopify maintenance is a must. Especially making sure that your store is up-to-date and fully optimized can also bring you, as the Shopify store owner, plenty of benefit.
What's included in Website Maintenance Services?
-
Regular Updates
Our team stays updated with the latest Shopify features, security updates, and industry trends. We proactively implement updates to keep your store secure and up-to-date.
-
Bug Fixes and Troubleshooting
Technical glitches can hinder your store's functionality and customer experience. We swiftly identify and resolve issues, ensuring your customers have a smooth journey.
-
Security Enhancement
We take security seriously. Our team implements measures to safeguard your store against potential threats, ensuring your customers' data remains protected.
-
Performance Optimization
A fast-loading store is crucial for retaining visitors. We optimize your store's performance, ensuring pages load quickly and seamlessly across devices.
-
Content Management
Keep store's content fresh and engaging with our content management services. From adding new products to updating images and descriptions, we ensure your store's is optimized.
-
SEO Enhancements
Our experts optimize your store for search engines, helping you rank higher in search results and attract organic traffic.
Website Technical Maintenance Plan
-
Basic 36,000 THB yearly
Basic planWho is it for: Ideal for businesses that need essential website upkeep and security.
What you get:- Website Security Patches: Regular updates to safeguard the website from potential vulnerabilities.
- Speed and Performance Testing: Periodic performance checks to ensure optimal loading times.
- Domain Renewal Assistance: Support to keep your domain registration up to date.
- Regular Website Health Checks: Routine audits to identify and fix basic technical issues.
- Quarterly Performance Reports: A report every three months outlining the health and performance of the website.
- Consultation and Email Support: Ongoing email support for minor technical questions and advice.
-
Starter 72,000 THB yearly
Starter planWho is it for: Perfect for growing businesses requiring website maintenance and support.
What you get:- Includes everything from the Basic Plan, plus:
- Mobile Responsiveness Checks & Adjustments: Ensures your website looks and functions well across all devices.
- Troubleshooting & Bug Fixes: Swift resolution of bugs and technical issues affecting functionality.
- Updates to Privacy Policy: Ensure your website stays compliant with changing legal requirements.
- Update Cookie Consent Management: Maintain compliance with privacy regulations (e.g., GDPR).
- Annual UX and Design Review: Yearly review with recommendations to improve user experience and design.
-
Professional 144,000 THB yearly
Professional planWho is it for: Professional Plan for businesses that require comprehensive support.
What you get:- Includes everything from the Starter Plan, plus:
- Advanced Website Performance Optimization: Monthly performance improvements and optimizations for faster load times and better user experience.
- Advanced Security Monitoring & Threat Prevention: Proactive, real-time monitoring and threat response to protect against cyber attacks.
- Priority Technical Support: 24/7 access to fast-track support for urgent issues.
- Ongoing SEO Technical Improvements: Monthly audits and implementation of technical SEO enhancements.
- Quarterly Website Redesign Consultations: In-depth consultations every quarter to assess the need for design or functionality overhauls.
Generate site traffic and grow your business with our digital marketing services
Since we’re a full-service digital marketing agency, we offer other turnkey solutions that maximize your website’s performance, enabling you to reach more audiences and nurture them to conversion. Our team can also help you with your other digital marketing initiatives to drive qualified traffic to your website.
-
Search Engine Optimization (SEO)
View detailsDiscover how e-commerce SEO services can significantly increase your organic traffic and drive sales growth.
-
Google Shopping Ads
View detailsGain access to millions of prospective customers who are searching for products like yours on Google.
-
Conversion Rate Optimization (CRO)
View detailsMaximize your website's revenue with data-driven strategies to boost conversions and increase sales.
Website maintenance and support services
Frequently asked questions (FAQs)
What is included in Website support and maintenance plans?
We offer various flexible support and maintenance plans tailored to your specific needs. Our plans typically include:
- Regular website security and performance checks
- Bug fixes and technical troubleshooting
- Minor content updates (text, images) as needed
- Plugin updates and compatibility checks
- 24/7 website monitoring and uptime checks
Additional services may be available in higher tiers or for an additional fee, such as:
- Major content updates and website redesign
- Adding new products or features to your Shopify store
- SEO optimization and marketing consultations
What are the benefits of using a professional for website support and maintenance?
Using professionals like us for website support and maintenance offers several benefits, including:
- Saving valuable time and resources by allowing us to manage your website upkeep efficiently.
- Ensuring website security and performance with our expertise in maintaining a healthy and secure website environment.
- Improving website user experience by addressing technical issues and optimizing website performance for faster loading times and smooth navigation.
- Gaining access to expert advice and support whenever you need it, allowing you to focus on running your business.
What is your typical response time for support requests?
We prioritize all support requests and strive to respond within 24 business hours during regular working hours. For urgent issues requiring immediate attention, we offer priority support options, which may incur additional fees.
Do you offer emergency support services?
We understand that unexpected issues can arise. While not included in our basic plans, we offer emergency support services for critical website downtime or security breaches. These services are available outside regular business hours for an additional fee.
Do you offer backup and security services for website?
We understand the importance of website security and data protection. Our plans include regular website backups to a secure offsite location. We also offer advanced security monitoring and vulnerability scanning services as an additional option for enhanced website security.